The Fire Protection Podcast: Episode #84 – Recurring Revenue & Customer Service in Fire Protection with Karsten Smith - Inspect Point

The Fire Protection Podcast: Episode #84 – Recurring Revenue & Customer Service in Fire Protection with Karsten Smith

   

Episode Summary:

Discover how ACE Fire Systems evolved from installation-focused work into a thriving, service-driven business. Karsten Smith shares how recurring revenue, customer care, and embracing technology have reshaped fire protection in Las Vegas and beyond. Learn strategies for compliance, building strong client relationships, and navigating industry shifts—from AHJ platforms to AI. Hear real-world lessons fire protection professionals can use today to strengthen resilience, grow revenue, and deliver lasting value.

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