Customer stories

Inspectionto invoice,in customers'own numbers.

Fire protection contractors on what changed after they moved their inspection work onto Inspect Point.

Watch · 2 minContractors on switching · HJ Pertzborn, Getz Fire Equipment, Mack Fire Protection

Across the customer base

30Multi-branch operators running two or more locations
8Operators with 100+ technicians on the platform
49%Expanded past their first purchase
749,390Inspections completed, September 2024 to July 2025
$105MInvoiced, April 2024 to March 2025

Inspect Point platform data. Customer counts as of July 2026; inspections September 2024 to July 2025; invoiced April 2024 to March 2025.

Four contractors and what changed

Different trades, different sizes, the same bottleneck: getting the inspection out of the field and into a report, a proposal, a work order, and an invoice without losing half a day. These are the numbers they reported.

Watch · 2 minMack Fire Protection, Connecticut

Mack Fire ProtectionConnecticutSprinkler, alarm, service

30% → 90%

Efficiency, by their own estimate, at 600 inspections a month

BeforeForms that differed by inspector. Slow follow-up after the visit.

AfterReports and proposals out in under 24 hours. Proposal acceptance above 50%. The deficiency is quoted, the work order created, and the tech dispatched off the same report.

“Without Inspect Point, our efficiency would be 30%. With Inspect Point, our efficiency is closer to 90%.”Dino Rocco · Service Operations Manager, Mack Fire Protection

Read the full results story · Company spotlight

Watch · 3 minHJ Pertzborn, Wisconsin

HJ Pertzborn Plumbing & Fire ProtectionWisconsinSprinkler, service

4–5 hrs

Of morning paperwork gone, proposal acceptance up 40%, a five-year bid in seconds

BeforeManual data entry every day before productive work could start. Bids built by hand.

AfterThe admin hours are gone. Fewer compliance errors, because the questions on the tablet match the system in front of the tech.

“Saved us hours, took the paper off our back counter, and increased proposals accepted by 40%.”Wendy Griepentrog · Inspection and Service Manager, HJ Pertzborn Plumbing & Fire Protection

Read the full results story

Watch · 2 minGetz Fire Equipment, Peoria, Illinois

Getz Fire EquipmentIllinoisExtinguisher, suppression, alarm

20% → 70%+

Deficiency proposals accepted, up from one in five

BeforeSomeone keyed every inspection in by hand. A deficiency write-up took 20 minutes.

AfterWrite-ups in about 3 minutes, closed out from the van. Proposals go out the same day with photos attached, and customers say yes more than three times as often as they did four years ago.

“It's more than just inspection software. It's an extension of my business.”Jason Getz · President, Getz Fire Equipment

Read the full results story

Production since the switch2×Ten acquired companies that each ran on paper now write the same report, tracked against the same codes.

Hampshire Fire ProtectionNew Hampshire180 people, ten acquisitions

Consistent reports across sprinkler, extinguisher, and alarm divisions

BeforePen, paper, PDF forms, and the AFSA handbook, and every report looked different depending on which acquired company had written it.

AfterCodes tracked in the system instead of by hand. Reports consistent across divisions. New features configured the way the company works.

“We do everything in fire protection. With 180 employees, we needed to change and get something as dedicated to fire protection as we were.”Jimmy Snowden · Hampshire Fire Protection

Read the case study (PDF) · Hear them on the podcast

“I've emailed off people's reports and invoices, and literally, I look at my email a couple of minutes later, and they've already paid.”Kari Walter · Office Manager, All Valley Fire Inspections & Services
Sprinkler heads on a shop bench at Mack Fire Protection

In their words

Grouped by the job each contractor was trying to fix.

Sprinkler and suppression

“The field inspectors picked up on using the software from day one and truly enjoy using it. It makes their job so much easier as well.”Dan String · Director of NFPA Inspections, East Tennessee Sprinkler Co.

Fire alarm

“Specializing in alarms, this is what I've always wanted. It's what I envisioned. Everything is clean, organized, with a smooth flow.”Raquel Gomez · Owner and NICET Level 3, Mar Vet Fire Protection

Extinguishers

“We have doubled our production since having it.”Glen Wells · Hampshire Fire

Also: Atlas Fire & Safety, a firefighter-owned extinguisher company in Chicagoland, on running the business in Inspect Point.

Service and deficiencies

“Inspect Point's deficiency photos help me get around the telephone game, which is one of the biggest hurdles I have. I can show a customer that a pipe is full of dust and rock, and it helps them understand why I'm quoting it and why it needs to be serviced.”Andy Buttermore · Flashpoint Fire Protection
“I really like the fact that you can click on the calendar, click on the job, and all your information is right there. You can see everything and make any updates you need, all from one place.”Rick Coghlan · Douglas Fire Protection

The office, invoicing, and getting paid

“We are getting paid faster than we've ever gotten paid in the history of our business.”Jon Edes · Co-Founder, All Valley Fire Inspections & Services
“The invoice payment option has assisted our office tremendously. We are seeing customers pay more quickly, which is helping to reduce our collections effort.”Amanda Smith · Genesis Fire

Multiple offices and states

“Inspect Point is very user-friendly and flexible to support the requirements within each of our offices and states. The staff at Inspect Point are extremely dedicated to customer service and have been a delight to work with.”Gina Reed · AI Fire Protection

Getting started

“Inspect Point answered all my questions, and there were a lot of them. I had specific things in mind that we needed, and they had every one of them.”Jimmy Snowden · Hampshire Fire Protection

Watch

Amy Gorbet, Advantage Fire Protection Systems10 min · How the business changed after the switch
Kathleen Balch, Boyer Fire Protection13 min · Founded in Fire, our founder series
Stacey Fantauzzi, North East Fire Protection Systems13 min · Founded in Fire, our founder series

Hear them at length

Customers who sat down with Drew Slocum on The Fire Protection Podcast. Full episodes, unedited.

Ep 34Industry profile: Pierce Fire ProtectionZach Pierce on service sales more than doubling in 13 months without a price increase.Listen → Ep 23Industry profile: Commercial Fire Protection, Inc.Mikiah and Curtis Jones, third-generation contractors, on running the family business.Listen → Ep 84Karsten Smith, ACE Fire SystemsMoving a Las Vegas contractor from install-led to service-led, and what recurring revenue changed.Listen → Ep 95From fitter to founder: Levi Rock, Red Seal Fire ProtectionLaid off in 2020, five years later running his own shop in Windsor, Ontario.Listen → Ep 35Industry profile: Hampshire Fire ProtectionTen acquisitions, one system, and what consistency did for a 180-person company.Listen → Ep 71Raquel Gomez on starting a fire protection business as a veteranThe owner of Mar Vet Fire Protection on building an alarm company from scratch.Listen →

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