Resources · Podcast · Episode 84

Recurring Revenue & Customer Service in Fire Protection with Karsten Smith

September 4, 2025Inspect Point

 

 

Episode Summary:

Discover how ACE Fire Systems evolved from installation-focused work into a thriving, service-driven business. Karsten Smith shares how recurring revenue, customer care, and embracing technology have reshaped fire protection in Las Vegas and beyond. Learn strategies for compliance, building strong client relationships, and navigating industry shifts—from AHJ platforms to AI. Hear real-world lessons fire protection professionals can use today to strengthen resilience, grow revenue, and deliver lasting value.

See Inspect Point run on your own inspections. A 30-minute demo, no commitment.