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Deficiencies

Track, Manage, and Resolve Deficiencies — All in One Place
Maximize your customers’ safety and your service revenue at the same time with Inspect Point’s built-in deficiency management tools. Everything stays visible and easy to act on from identification during an inspection to follow-up and resolution.
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Missed Deficiencies Mean Risk and Missed Revenue

Identifying deficiencies is only half the battle. Critical issues slip through the cracks without a system to track, prioritize, and follow up on deficiencies. Paper notes get lost, communication between the field, the office, and the customer breaks down, and revenue opportunities are left on the table. Inspect Point connects the entire deficiency lifecycle — from identification in the field to resolution and repair within Inspect Point or your ERP via integration — so nothing gets missed, and your team can act faster.

Built to Support Every Role in the Deficiency Lifecycle

From discovery to resolution, Inspect Point helps your entire team stay aligned. Whether you’re a business owner focused on maximizing revenue from service work, a field manager focused on operational efficiency, or office staff focused on aligning efforts, we’ve got the tools to help you close the loop.

Drive Revenue. Reduce Risk.

As a business owner, you need to ensure that you are capturing every opportunity for revenue and minimizing your and your customers’ risk. By effectively managing deficiencies, you can see where the opportunities are and make sure that no potential service work is missed. Leverage Inspect Point’s built-in deficiency tools as a standalone or integrated into your larger tech stack.

Nothing Slips Through the Cracks

Inspection managers can trust that every deficiency found in the field is documented appropriately (with the ability to add notes and photos) and tied to a customer, building, and system. Service managers get better visibility into open jobs and can prioritize work faster, improving safety and response time for every customer.

Better Connect Inspection & Service Departments

Keep Everything Moving — Without the Headaches.

Easily track deficiency status through to resolution. Build proposals, coordinate follow-up, track payment, and ensure nothing gets lost in the shuffle. Deficiency details can even flow into your integrated ERP or Accounting Software.

Full Visibility Into Deficiency Lifecycles

Inspect Point simplifies deficiency management with tools built for visibility, accuracy, and speed.

Easily capture and organize deficiency details for inspections and quoting

Inspect Point’s mobile application makes it easier than ever for technicians to document deficiencies, write notes, and capture photos. All of these details can be automatically included on quotes, reports, or invoices with the relevant system – no more deciphering handwriting from the field or manually entering data. Deficiencies can also be assigned a status, which allows you to strategize and streamline your quoting and service workflows.

Maximize service revenue with compelling quotes

Inspect Point empowers your sales team to easily and efficiently create and send professional proposals built on detailed deficiency notes. These proposals can be customized to your company branding, with the ability to  include photos, detailed notes, and code references, ensuring they get approved quickly. Automated tasks and faster approvals save your back-office valuable time while increasing your service revenue and decreasing the time it takes to get a deficiency resolved.

Monitor the life cycle of a deficiency

Whether you’re working on pre-approved service work or quoting deficiencies, with Inspect Point, you can quickly generate a work order that includes the deficiency details, along with system information, building history, and more – everything is linked back to the original inspection. This means that these important deficiencies never get lost or forgotten and move through your organization all the way to resolution. Deficiency management saves your team time when creating and dispatching a work order, ensures your technician is equipped with the information they need at the job site, and allows you to track the life cycle of a job.

Sync deficiencies to the right place—automatically

With Inspect Point, deficiencies don’t just get captured and tracked, they get where they need to go, without the extra effort. From the field, deficiencies push to the back-office for review in real-time. From there, via Inspect Point’s integration with third-party compliance platforms like TCE, IROL, or LivSafe, you can easily sync deficiencies, with statuses updating in when they’re resolved. Your deficiencies can also flow into external platforms such as FSMs, ERPs, or CMMS systems to ensure they’re actioned by the right team without double entry. This keeps your workflows efficient, your data consistent, and your teams aligned from inspection to resolution.

Connect Deficiencies To Your Overall Workflow

The Inspect Point platform is built to create a cohesive experience between each part of your tech stack and each of your teams. See how deficiencies plug into all other parts of our platform or can be integrated into other software.

Ready to Master Your Deficiency Workflow?

Take control of your deficiencies with a platform that connects your teams and allows data to flow throughout your organization. Eliminate errors and ensure compliance.

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Andy Buttermore, Flashpoint Fire Protection

Flashpoint Fire Protection

“Inspect Point’s deficiency photos help me get around the telephone game, which is one of the biggest hurdles I have. I can show a customer that a pipe is full of dust and rock, and it helps them understand why I’m quoting it and why it needs to be serviced.”

Deficiency Management: Your Questions Answered

Get the information you need to understand how Inspect Point can make the entire deficiency process easier than ever.

Deficiency Management: Your Questions Answered

Get the information you need to understand how Inspect Point can make the entire deficiency process easier than ever.

  • How are deficiencies documented in Inspect Point?

    When a technician answers a question indicating that a device or system is deficient, a deficiency will automatically be created for that device or system. This deficiency will be present on future inspections in that series until resolved.

  • Can a technician add notes to a deficiency?

    Yes, a technician can add an internal note available only to the back office or a public note that will appear on the inspection report.

  • How are deficiency photos captured?

    A technician can capture high-resolution photos in the Inspect Point application on their iPad. This automatically links the photo to the deficiency, system, and inspection. If desired, the technician can also annotate photos to visually indicate specific issues.

  • What data, reporting, and analytics are available for deficiencies?

    Each inspection report includes a detailed list of the deficiencies discovered during that visit, which also appear on associated work orders. Inspect Point offers a filterable, sortable deficiency database that allows visibility into all deficiencies and their current statuses. The deficiency dashboard provides insights into deficiency trends and statistics.

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